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After listening to RITA account, as a international shipping company, we should think more for our clients, so I immediately called the client and apologized for our inadequate work. I then inquired about the reason for measuring so many boxes. The client explained that since these were the first goods to be listed on Amazon, she was concerned about the risks involved and wanted to reduce them. Therefore, she specifically chose to ship the goods in three batches and have 50 boxes randomly inspected for each batch. Moreover, both the outer boxes and inner boxes of each box needed to be measured.

The client then asked why the dimensions measured for all three batches were the same. I explained that the goods were identical. She then asked why the dimensions we measured didn't have decimal places. I said that our programmers generally set the measurement tool to display two decimal places, but the actual measurements were integers. The client insisted that we must manually measure again. So I arranged for the warehouse to manually measure and take photos for her. The results of the manual measurements were still integers, and the client was satisfied with us, a responsible international shipping company. The next day, when RITA contacted the client again, she gently assured her that it was okay and that they could continue to cooperate in the future.

In conclusion, understanding the root cause of an issue is crucial for handling it effectively. Otherwise, a lack of communication can lead to a series of problems and unhappiness, especially for a international shipping company.

Hongmingda Logistics cares more about the client's needs than even the client themselves.